Guest Services Associate

Douglas J Management, LLC; Royal Oak (MI); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Douglas J Institutes & Salons is seeking a friendly Guest Services Associate to join our Royal Oak front desk team. You will be the first contact for guests and students, creating a welcoming experience from entry to departure.

The role balances customer service, administrative tasks, and front-desk duties in a busy environment. Ideal candidates are organized, dependable, and comfortable with scheduling systems and basic office software.

Formación

• Previous customer service or front-desk experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable using computers, phones, scheduling systems, and basic office software.
• Reliable and punctual with open availability for day, mid, and night shifts, including some Saturdays.

Responsabilidades

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized, and inviting reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the school in a positive, professional, and enthusiastic manner.

Conocimientos

Customer service

Excellent communication

Friendly, professional demeanor

Organizational and multitasking

Computer & scheduling systems

Reliable and punctual

Front desk operations

Retail recommendations

Descripción del empleo

Description

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and students and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

What you'll do:

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Requirements

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Comfortable using computers, phones, scheduling systems, and basic office software
• Reliable and punctual
• Must have open availability for day shifts, mid shifts, night shifts and some Saturdays until 5pm. Douglas J Institute - Royal Oak is always closed on Sunday!