Guest Experience Specialist — Front Desk & Spa

Douglas J Institutes & Salons; Wyoming (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Douglas J Institutes & Salons is seeking a friendly, professional Guest Services Associate to join our team. You will be the first point of contact, creating a welcoming experience from the moment guests walk through our doors.

This role balances customer service, administrative tasks, and a busy front-desk environment. The ideal candidate enjoys working with people, is organized, detail-oriented, and can confidently handle front-desk duties, scheduling, and payments.

Qualifications

• Previous customer service or front-desk experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional demeanor and reliable.
• Able to multitask in a busy front-desk environment.
• Comfortable using computers, phones, scheduling systems, and basic office software.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized, and inviting reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the salon and med spa in a positive, professional, and enthusiastic manner.

Skills

Customer service

Communication

Multitasking

Reception experience

Computer skills

Education

High school diploma

Tools

Scheduling software

POS systems

Microsoft Office

Job description

Douglas J Institutes & Salons is seeking a friendly, professional Guest Services Associate to join our team. You will be the first point of contact, creating a welcoming experience from the moment guests walk through our doors.

This role balances customer service, administrative tasks, and a busy front-desk environment. The ideal candidate enjoys working with people, is organized, detail-oriented, and can confidently handle front-desk duties, scheduling, and payments.