Guest Services Front Desk Specialist

The Village Dallas; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

The Drey Hotel in Dallas, TX is seeking a Front Desk Associate to be the guests' first point of contact, handling registrations, reservations, and information on rooms, rates, and amenities.

New hires should bring customer-service experience in hospitality, solid English communication, and a team-focused, professional presence. The Village Dallas fosters a welcoming environment and growth opportunities for staff.

Qualifications

• Minimum one year front desk experience.
• High school diploma or equivalent; hotel management degree is a plus.
• Experience with hotel reservations software like Cloudbeds and RoomKeyPMS.
• Strong English communication and guest-service mindset.

Responsibilities

• Perform all check-in and check-out tasks and manage reservations.
• Inform guests about payment methods and verify credit card data.
• Register guests and collect necessary stay information.
• Welcome guests on arrival and assign rooms; provide room details and rates.
• Respond to complaints professionally and liaise with housekeeping.
• Upsell facilities and services when appropriate and keep records updated.

Skills

English communication

Team player

Professional appearance

Guest communication

Organizational skills

Customer service

Work under pressure

Education

High school diploma or equivalent

Hotel management degree (plus)

Tools

Cloudbeds

RoomKeyPMS

Job description

The Drey Hotel in Dallas, TX is seeking a Front Desk Associate to be the guests' first point of contact, handling registrations, reservations, and information on rooms, rates, and amenities.

New hires should bring customer-service experience in hospitality, solid English communication, and a team-focused, professional presence. The Village Dallas fosters a welcoming environment and growth opportunities for staff.