Guest Experience Associate | Front Desk - Flexible Schedule

Banner House; Dallas, Northern (TX, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Preston Playhouse in Dallas (sister property of Banner House) welcomes guests with warmth and professionalism. As a Front Desk Associate you are the first point of contact, delivering outstanding service in a fast-paced, member-focused environment.

Responsibilities include greeting guests, answering calls, managing reservations, and coordinating with departments to ensure seamless experiences. A friendly demeanor and strong computer skills are essential.

Qualifications

• Previous front desk, hospitality, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational skills and attention to detail.
• Proficiency with computers and standard office software (Microsoft Office, POS/Club Automation).
• Ability to remain calm and courteous under pressure.
• Flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests warmly and professionally upon arrival
• Answer phones, respond to inquiries, and direct calls appropriately
• Check in guests and manage reservation systems for club facilities
• Handle guest requests, concerns, or complaints with discretion and efficiency
• Maintain a tidy and organized front desk and lobby area; assist with administrative tasks such as mail distribution, scheduling, and data entry
• Coordinate with other departments to ensure seamless guest experiences

Skills

Customer service experience

Excellent communication

Professional appearance

Strong organizational skills

Ability to multitask

Calm under pressure

Tools

Microsoft Office

POS/Club Automation

Job description

Preston Playhouse in Dallas (sister property of Banner House) welcomes guests with warmth and professionalism. As a Front Desk Associate you are the first point of contact, delivering outstanding service in a fast-paced, member-focused environment.

Responsibilities include greeting guests, answering calls, managing reservations, and coordinating with departments to ensure seamless experiences. A friendly demeanor and strong computer skills are essential.