Bellperson - The Drey Hotel

The Village Dallas; Dallas (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

The Village Dallas is seeking a Bellperson to assist guests with luggage and ensure a positive experience. Your responsibilities include performing pick-ups and drop-offs at the airport, checking luggage, and maintaining the lobby area.

The ideal candidate will have a high school diploma or GED and customer service experience in a hotel setting. Flexibility in schedule is necessary, and a pleasant personality is key for guest interactions.

Qualifications

• Customer service experience in a hotel environment is preferred.
• Ability to lift objects weighing up to 50 pounds.

Responsibilities

• Assist guests with luggage and check-ins.
• Perform pick-ups and drop-offs at the airport.
• Maintain cleanliness of lobby and bellstand.

Skills

Customer service

Attention to detail

Physical stamina

Education

High school diploma or GED

Job description

Position: Bellperson - The Drey Hotel

Location: Dallas, TX

Job Id: 477

# Of Openings: 1

Job Description

Bellperson duties include assisting guests with luggage, performing pick‑ups and drop‑offs at the airport, assisting guests upon check‑in and check‑out and assisting with and checking luggage as needed.

Key Responsibilities

• Show guests to room assisting them with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of intershift log.
• Deliver messages and valet to guest rooms.
• Perform pick‑ups and drop‑offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Requirements

• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by leaders.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prior guest service experience in a hotel environment.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Village Hospitality is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.