Guest Services Front Desk Specialist

Highgate Hotels, LP; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Residence Inn Addison in Dallas is seeking a Front Desk Agent to deliver attentive service during check-in, stay, and checkout while maximizing occupancy.

The role requires handling guest inquiries, following cash policies, knowing current rates and promotions, and coordinating with hotel operations to ensure a smooth guest experience. Strong computer skills and a warm, professional demeanor are essential.

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Strong communication and interpersonal skills.

Responsibilities

• Assist guests with check-in/check-out and inquiries.
• Follow cash handling and credit policies.
• Be aware of rates, packages, and promotions.
• Maintain front desk area and communicate with team.
• Operate Front Desk computer system and related software.

Skills

Customer service

Communication

Multitasking

Attendance

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Computer experience

Job description

Residence Inn Addison in Dallas is seeking a Front Desk Agent to deliver attentive service during check-in, stay, and checkout while maximizing occupancy.

The role requires handling guest inquiries, following cash policies, knowing current rates and promotions, and coordinating with hotel operations to ensure a smooth guest experience. Strong computer skills and a warm, professional demeanor are essential.