Guest Experience Front Desk Agent

Sheraton Dallas Hotel by the Galleria; Inwood (TX); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Disability insurance

Paid time off

Room discounts

Employee meal discounts

Job summary

Sheraton Dallas Hotel by the Galleria seeks a friendly Front Desk Associate to greet guests, register arrivals, and set a welcoming tone for their stay at our hotel near the Galleria. You will input guest and billing information, issue keys, process payments, and close accounts at checkout while delivering exceptional service and accurate information about outlets and local attractions.

The role requires strong English communication, calculator skills, and the ability to work varied shifts in a

Qualifications

• Guest service experience is preferred.
• Ability to use a computer system for registration and billing.
• Strong numerical and arithmetic skills for payments.

Responsibilities

• Greet and register guests promptly and courteously.
• Input guest and payment details into the computer system.
• Code electronic keys and process payments.
• Close guest accounts at checkout and ensure guest satisfaction.
• Answer telephone with clear English and relay messages.
• Handle inquiries about hours and local attractions.
• Maintain neat appearance and follow safety procedures.

Skills

Customer service

Communication

English proficiency

Cash handling

Computer skills

Education

High school diploma

Job description

Sheraton Dallas Hotel by the Galleria seeks a friendly Front Desk Associate to greet guests, register arrivals, and set a welcoming tone for their stay at our hotel near the Galleria. You will input guest and billing information, issue keys, process payments, and close accounts at checkout while delivering exceptional service and accurate information about outlets and local attractions.

The role requires strong English communication, calculator skills, and the ability to work varied shifts in a