Front Desk Associate (Part Time) - The Drey Hotel

The Village Dallas; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

The Drey Hotel in Dallas, TX is seeking a Front Desk Associate to be the guests' first point of contact, handling registrations, reservations, and information on rooms, rates, and amenities.

New hires should bring customer-service experience in hospitality, solid English communication, and a team-focused, professional presence. The Village Dallas fosters a welcoming environment and growth opportunities for staff.

Qualifications

• Minimum one year front desk experience.
• High school diploma or equivalent; hotel management degree is a plus.
• Experience with hotel reservations software like Cloudbeds and RoomKeyPMS.
• Strong English communication and guest-service mindset.

Responsibilities

• Perform all check-in and check-out tasks and manage reservations.
• Inform guests about payment methods and verify credit card data.
• Register guests and collect necessary stay information.
• Welcome guests on arrival and assign rooms; provide room details and rates.
• Respond to complaints professionally and liaise with housekeeping.
• Upsell facilities and services when appropriate and keep records updated.

Skills

English communication

Team player

Professional appearance

Guest communication

Organizational skills

Customer service

Work under pressure

Education

High school diploma or equivalent

Hotel management degree (plus)

Tools

Cloudbeds

RoomKeyPMS

Job description

Position: Front Desk Associate - The Drey Hotel

Location: Dallas, TX

Job Id: 554

# of Openings: 1

At The Village Dallas, we want to hire and nurture positively motivated, enthusiastic people in the best way to serve our residents and achieve our goals- and trust us, we have BIG goals! The Village Dallas is a 307 acre residential apartment community with a mixed-use lifestyle project stocked full of good food, fun entertainment, and awesome people. Ready to love where you work? Let's get started!

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

KEY RESPONSIBILITIES

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

REQUIREMENTS

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

QUALIFICATIONS

• Minimum one (1) years previous front desk experience
• high school diploma or equivalent required; Degree in hotel management is a plus
• Well-developed leadership skills
• Ability to give clear, concise instructions
• Ability to work well under pressure and keep calm in difficult situations

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Village Hospitality is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.