Overnight Front Desk Associate/Concierge

The Village Dallas; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

The Village Dallas is seeking an Overnight Front Desk Associate/Concierge to welcome guests and manage check-ins and reservations at our Dallas, TX property. You will be the first point of contact delivering friendly service and ensuring a smooth stay for every guest.

Responsibilities include handling bookings online and by phone, verifying payment details, assisting guests with information on rooms, rates and amenities, and collaborating with housekeeping to maintain clean, well-equipped rooms

Qualifications

• Must have 1+ years front desk experience in hotel or similar environment.
• Experience with hotel reservation systems like Cloudbeds or RoomKeyPMS.
• Strong communication and organizational skills.
• Ability to work overnight shifts and handle guest requests professionally.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit card data.
• Register guests with required information and stay dates.
• Welcome guests and assign rooms.
• Provide information on rooms, rates, and amenities.
• Respond to guest complaints promptly and professionally.
• Coordinate with housekeeping to ensure rooms are ready and well-maintained.
• Arrange personalized services for VIPs and event attendees.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

English communication

Customer service

Team player

Professional appearance

Guest interaction

Education

High school diploma or equivalent

Hotel management degree a plus

Tools

Cloudbeds

RoomKeyPMS

Booking.com

TripAdvisor

Job description

Position: Overnight Front Desk Associate/Concierge

Location: Dallas, TX

Job Id: 969

# of Openings: 1

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

KEY RESPONSIBILITIES

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

REQUIREMENTS

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

QUALIFICATIONS

• Minimum one (1) years previous front desk experience
• high school diploma or equivalent required; Degree in hotel management is a plus
• Well-developed leadership skills
• Ability to give clear, concise instructions
• Ability to work well under pressure and keep calm in difficult situations

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Village Hospitality is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.