Night Front Desk Concierge - Guest Experience Pro

The Village Dallas; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

The Village Dallas is seeking an Overnight Front Desk Associate/Concierge to welcome guests and manage check-ins and reservations at our Dallas, TX property. You will be the first point of contact delivering friendly service and ensuring a smooth stay for every guest.

Responsibilities include handling bookings online and by phone, verifying payment details, assisting guests with information on rooms, rates and amenities, and collaborating with housekeeping to maintain clean, well-equipped rooms

Qualifications

• Must have 1+ years front desk experience in hotel or similar environment.
• Experience with hotel reservation systems like Cloudbeds or RoomKeyPMS.
• Strong communication and organizational skills.
• Ability to work overnight shifts and handle guest requests professionally.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit card data.
• Register guests with required information and stay dates.
• Welcome guests and assign rooms.
• Provide information on rooms, rates, and amenities.
• Respond to guest complaints promptly and professionally.
• Coordinate with housekeeping to ensure rooms are ready and well-maintained.
• Arrange personalized services for VIPs and event attendees.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

English communication

Customer service

Team player

Professional appearance

Guest interaction

Education

High school diploma or equivalent

Hotel management degree a plus

Tools

Cloudbeds

RoomKeyPMS

Booking.com

TripAdvisor

Job description

The Village Dallas is seeking an Overnight Front Desk Associate/Concierge to welcome guests and manage check-ins and reservations at our Dallas, TX property. You will be the first point of contact delivering friendly service and ensuring a smooth stay for every guest.

Responsibilities include handling bookings online and by phone, verifying payment details, assisting guests with information on rooms, rates and amenities, and collaborating with housekeeping to maintain clean, well-equipped rooms