Guest Services Front Desk Pro – Check-In & Hospitality
Crescent Hotels & Resorts
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Job summary
Crescent Hotels & Resorts in Nashville is seeking Full and Part Time Guest Services Agents to deliver exceptional customer service from arrival to departure. You will greet guests, complete the registration, input and verify information, and present the welcome packet.
You will handle check-out, operate the POS, process payments, know room categories and local attractions, answer questions, resolve inquiries promptly, and ensure guest satisfaction.
Responsibilities
- Greet guests and complete the registration process, inputting and retrieving information from the computer, confirming guest details and room rate, selecting rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet.
Job description
Crescent Hotels & Resorts in Nashville is seeking Full and Part Time Guest Services Agents to deliver exceptional customer service from arrival to departure. You will greet guests, complete the registration, input and verify information, and present the welcome packet.
You will handle check-out, operate the POS, process payments, know room categories and local attractions, answer questions, resolve inquiries promptly, and ensure guest satisfaction.
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