Guest Experience Concierge - Flexible Shifts

Westmont Hospitality Group; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Westmont Hospitality Group in Nashville, TN seeks a Front Desk Agent to warmly greet guests, complete registrations, issue keys and process charges while delivering courteous, professional service. You will input guest details, answer inquiries, and help guests navigate local attractions.

The role requires available hours across morning and evening shifts in a 24/7 operation. You will handle guest requests, resolve issues promptly, and maintain a neat, organized front desk area while upholding

Qualifications

• Greet guests and assist with check-in/check-out efficiently.
• Provide accurate information about local attractions, hours, and services.
• Input guest details and process charges using a computer system.
• Handle keys, certificates, and coupons as needed; manage mail and messages.
• Address guest concerns with calm, effective problem-solving and diplomacy.
• Maintain a neat and organized front desk and lobby area at all times.

Responsibilities

• Greet guests and register them efficiently.
• Input guest details and process payments.
• Issue room keys and manage messages for guests.
• Answer phones promptly and relay messages clearly.
• Field guest concerns and resolve complaints with professional courtesy.
• Keep front desk area clean and organized throughout shifts.

Skills

Hospitality experience

Customer service

Communication skills

Conflict resolution

Multitasking

Professionalism

Job description

Westmont Hospitality Group in Nashville, TN seeks a Front Desk Agent to warmly greet guests, complete registrations, issue keys and process charges while delivering courteous, professional service. You will input guest details, answer inquiries, and help guests navigate local attractions.

The role requires available hours across morning and evening shifts in a 24/7 operation. You will handle guest requests, resolve issues promptly, and maintain a neat, organized front desk area while upholding