Guest Experience & Front Desk Specialist

Arcadia Care; Peoria (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Arcadia Care in Peoria, IL seeks a friendly front desk receptionist to deliver exceptional customer service. You will answer inquiries, greet visitors, and support residents and staff with essential administrative tasks.

Responsibilities include operating the front desk switchboard, directing visitors, handling mail, maintaining filing systems, and ensuring building security. Strong MS Office skills and professionalism are required.

Qualifications

• High school diploma or equivalent is required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful and proactive in addressing issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greet visitors entering the facility and direct or escort them to their destination.
• Assist residents, family members, employees and other visitors as needed.
• Perform general administrative tasks such as word processing and data entry.
• Maintain security by following procedures and controlling access (e.g. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail and deliveries.
• Report issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multi-tasking

Prioritization

Professional demeanor

Resourcefulness

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Arcadia Care in Peoria, IL seeks a friendly front desk receptionist to deliver exceptional customer service. You will answer inquiries, greet visitors, and support residents and staff with essential administrative tasks.

Responsibilities include operating the front desk switchboard, directing visitors, handling mail, maintaining filing systems, and ensuring building security. Strong MS Office skills and professionalism are required.