Front Desk & Visitor Services Coordinator

Arcadia LTC; Springfield (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Arcadia LTC is seeking a receptionist to provide exceptional customer service, greet visitors, answer inquiries, and route calls in Springfield, IL. The role includes administrative tasks, mail handling, and supporting residents and staff while maintaining security and confidentiality.

The ideal candidate has a high school diploma, strong English communication, and proficiency with Microsoft Office. Multitasking, professional presentation, and proactive problem-solving are required for success

Qualifications

• High school diploma or equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in dealing with issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multitasking

Professional demeanor

Strong communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Arcadia LTC is seeking a receptionist to provide exceptional customer service, greet visitors, answer inquiries, and route calls in Springfield, IL. The role includes administrative tasks, mail handling, and supporting residents and staff while maintaining security and confidentiality.

The ideal candidate has a high school diploma, strong English communication, and proficiency with Microsoft Office. Multitasking, professional presentation, and proactive problem-solving are required for success