Guest Services & Front Desk Coordinator

STI; Indianapolis (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Training provided

Job summary

STI in Indianapolis seeks an administrative assistant to handle front-desk duties and general admin tasks. Responsibilities include answering the main line via MS Teams, logging calls, managing voicemails, greeting visitors, and directing inquiries to the correct staff.

The role involves maintaining contact listings, tracking deliveries, and assisting with scanning and other admin duties as needed. Training is provided.

Qualifications

• Experience in receptionist or admin support is preferred.
• Ability to handle multiple tasks with accuracy.
• Proficiency in MS Office is recommended.

Responsibilities

• Answer agency main phone line via Ms Teams in a courteous and patient manner and transfer to appropriate staff or department.
• Enter calls into a log.
• Check the admin email inbox for voicemails and forward to the appropriate staff or department.
• Greet guests/visitors and direct to appropriate staff or department; refer Homeland Security/Immigration inquiries to the downtown location.
• Maintain a current contact listing for the agency and important numbers.
• Notify appropriate contacts of FedEx or UPS packages delivered to the front desk.
• Back up for scanning old paper files into the online electronic system.
• Provide various administrative assistance duties as needed.

Skills

Customer service

Phone etiquette

Interpersonal skills

Tools

MS Office

MS Teams

Job description

STI in Indianapolis seeks an administrative assistant to handle front-desk duties and general admin tasks. Responsibilities include answering the main line via MS Teams, logging calls, managing voicemails, greeting visitors, and directing inquiries to the correct staff.

The role involves maintaining contact listings, tracking deliveries, and assisting with scanning and other admin duties as needed. Training is provided.