Front Desk & Guest Services Specialist

Castlehcc; Indianapolis (IN); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Castlehcc in Indianapolis, IN seeks a capable administrative assistant to provide exceptional customer service, answer inquiries, greet visitors, and support staff. You will manage phones, assist residents and families, and handle routine clerical tasks.

This role requires a high school diploma, proficiency with Microsoft Office, and the ability to multitask under pressure. A professional appearance and proactive problem-solving are essential for success.

Qualifications

• Requires a high-school diploma or equivalent.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in addressing issues.

Responsibilities

• Operate telephone switchboard, screen calls, and take messages.
• Greet visitors and direct or escort them to their destination.
• Assist residents, family members, employees and other visitors as needed.
• Perform general administrative tasks like word processing and data entry.
• Maintain security by following procedures and controlling access.
• Maintain filing system and file correspondences.
• Receive and sort daily mail/deliveries.
• Report issues to Administrator.
• Other duties as assigned.

Skills

Multitasking

Professional appearance

Resourcefulness

Strong communication

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Castlehcc in Indianapolis, IN seeks a capable administrative assistant to provide exceptional customer service, answer inquiries, greet visitors, and support staff. You will manage phones, assist residents and families, and handle routine clerical tasks.

This role requires a high school diploma, proficiency with Microsoft Office, and the ability to multitask under pressure. A professional appearance and proactive problem-solving are essential for success.