Help Desk & Admin Operations Coordinator

STI; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

STI is seeking an experienced administrative professional with IT or business administration exposure to support operations in Indianapolis. The role involves calendar management, meeting coordination, and handling confidential information with a high level of professionalism.

The ideal candidate will have strong communication skills, experience with helpdesk tasks, and familiarity with procurement workflows. Certification is a plus, and collaboration across teams is essential.

Qualifications

• Associate degree or higher in IT, Business Admin, or related field is required.
• Equivalent combinations of education and 5–7 years in helpdesk/admin roles may be considered.
• Relevant industry certifications are a strong plus.

Responsibilities

• Manage calendars, coordinate meetings, and handle confidential information.
• Draft professional correspondence and documentation.
• Coordinate travel and manage logistics.
• Liaise with external vendors on staffing and onboarding (e.g., CAI).

Skills

Communication skills

Multitasking

Independent working

Customer service orientation

Education

Associate degree or higher (IT / Business Admin / related)

Equivalent combinations of education and 5–7 years of experience in helpdesk/admin roles

Tools

Microsoft Office Suite

SharePoint

VPN setup & access processes

Scheduling tools / organizational chart software

Job description

STI is seeking an experienced administrative professional with IT or business administration exposure to support operations in Indianapolis. The role involves calendar management, meeting coordination, and handling confidential information with a high level of professionalism.

The ideal candidate will have strong communication skills, experience with helpdesk tasks, and familiarity with procurement workflows. Certification is a plus, and collaboration across teams is essential.