IT Help Desk & Administrative Operations Coordinator

STI; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

STI in Indianapolis, IN is seeking a Help Desk Coordinator/Administrative Assistant for a 6+ month on-site assignment. The role blends IT helpdesk support with administrative duties, procurement tasks, and event coordination to support the Office of Technology and Cybersecurity (OTC) and CIO.

Reporting to the CIO, you will triage tickets, liaise with SMEs, manage meetings and onboarding, coordinate travel, and handle confidential records, while ensuring smooth operations and vendor coordination.

Qualifications

• 5–7 years in IT helpdesk or technical support roles.
• 3 years in procurement coordination or purchasing support.
• 5–7 years in executive-level administrative support, including HR coordination and travel logistics.
• 3–5 years in organizational data management and administrative recordkeeping.
• 3 years in account or identity management support.
• 3 years in event planning or coordination.
• Demonstrated flexibility and experience supporting cross-functional initiatives.

Responsibilities

• Serve as the first point of contact for OTC users.
• Gather information with SMEs and provide timely responses to end users.
• Monitor and resolve helpdesk tickets, with focus on procurement-related tickets.
• Maintain documentation of ticket resolutions and contribute to knowledge base updates.
• Assist with procurement activities: PO renewals, tracking POs, and ordering supplies.
• Schedule meetings for CIO and deputy CIOs; coordinate HR requisitions and onboarding.
• Support onboarding/offboarding, including equipment provisioning and VPN access.
• Draft welcome letters and coordinate interview logistics.
• Maintain OTC organizational charts and master employee lists.
• Coordinate travel for OTC staff and support vendor collaboration for staffing.

Skills

IT Helpdesk

Customer Service

Cross-functional Coordination

Ticket Triage

Vendor Liaison

Education

Associate degree or higher in IT/Business Admin

Certifications considered a strong plus

Tools

Microsoft Office

SharePoint

PO Systems

Job description

STI in Indianapolis, IN is seeking a Help Desk Coordinator/Administrative Assistant for a 6+ month on-site assignment. The role blends IT helpdesk support with administrative duties, procurement tasks, and event coordination to support the Office of Technology and Cybersecurity (OTC) and CIO.

Reporting to the CIO, you will triage tickets, liaise with SMEs, manage meetings and onboarding, coordinate travel, and handle confidential records, while ensuring smooth operations and vendor coordination.