Front Desk Guest Experience Champion

Concord Hospitality Enterprises Co.; Charlotte (NC); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

Life Insurance

Disability Insurance

401K

Tuition Assistance

Discounted Rooms

Training & Development

Career Advancement

Zusammenfassung

Concord Hospitality Enterprises Co. seeks a Front Desk Clerk or Guest Services Clerk in Charlotte, NC. You will be the first point of contact for guests, delivering proactive service and addressing issues to ensure a positive guest experience.

Responsibilities include checking in/out guests, handling calls, processing payments, and collaborating with hotel departments to meet guest needs. We value integrity, teamwork, and a guest-first mindset.

Aufgaben

• 3-4 shifts per week, varying based on business demands
• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Jobbeschreibung

Concord Hospitality Enterprises Co. seeks a Front Desk Clerk or Guest Services Clerk in Charlotte, NC. You will be the first point of contact for guests, delivering proactive service and addressing issues to ensure a positive guest experience.

Responsibilities include checking in/out guests, handling calls, processing payments, and collaborating with hotel departments to meet guest needs. We value integrity, teamwork, and a guest-first mindset.