Front Desk Supervisor: Elevate Guest Experience

Pah Management; Charlotte (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Employee Incentive Program

Hotel Stay Perks

Job summary

PAH Management is seeking a Front Desk Supervisor to lead the Guest Services team at our Charlotte, NC property. You will oversee front desk operations during assigned shifts, coach associates, respond to guest concerns, and ensure service aligns with brand standards and financial objectives.

Ideal candidates have at least three years in hotel front desk or guest services, including supervisory experience, and possess strong leadership, communication, and customer service skills.

Qualifications

• Minimum three years of hotel front desk or guest services experience, including at least one year in a supervisory or leadership role.
• Strong leadership, coaching, and customer service skills.
• Ability to communicate effectively with guests and leadership.
• Able to work a flexible schedule including evenings, weekends, holidays.

Responsibilities

• Supervise daily front desk operations to ensure efficient check-in and check-out.
• Coach associates and lead by example during busy periods.
• Ensure policies, brand standards, and procedures are followed.
• Assist with front desk, concierge, and bell services as needed.
• Review daily reports and assist with revenue forecasting and occupancy planning.

Skills

Leadership

Coaching

Customer service

Communication

Flexible schedule

Education

High school diploma or equivalent

Tools

PMS

Microsoft Office

Job description

PAH Management is seeking a Front Desk Supervisor to lead the Guest Services team at our Charlotte, NC property. You will oversee front desk operations during assigned shifts, coach associates, respond to guest concerns, and ensure service aligns with brand standards and financial objectives.

Ideal candidates have at least three years in hotel front desk or guest services, including supervisory experience, and possess strong leadership, communication, and customer service skills.