Guest Services Front Desk Associate

Highgate; Harrisburg (Dauphin County); On-site; USD 19,000 - 25,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent at Residence Inn Harrisburg to provide attentive, courteous and efficient service during check-in, stay, and checkout while maximizing room revenue and occupancy.

Responsibilities include handling guest inquiries about restaurants and transportation, managing reservations, rates and promotions, and operating the front desk system accurately. The role requires clear communication, multitasking and a friendly, professional demeanor.

Qualifications

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests.
• Maintain a warm and friendly demeanor at all times.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Be familiar with hospitality terminology and front desk procedures.
• Experience in a hotel or related field preferred.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of rates, packages and promotions as listed in the Red Book.
• Be familiar with in-house groups and reservations.
• Balance and prepare paperwork for closing of shift.
• Operate Front Desk computer system and complete shift tasks.

Skills

Customer service

Communication

Multitasking

Cash handling

Listening

Problem solving

Education

High School diploma

College coursework helpful

Tools

Computer literacy

Job description

Highgate Hotels is seeking a Front Office Agent at Residence Inn Harrisburg to provide attentive, courteous and efficient service during check-in, stay, and checkout while maximizing room revenue and occupancy.

Responsibilities include handling guest inquiries about restaurants and transportation, managing reservations, rates and promotions, and operating the front desk system accurately. The role requires clear communication, multitasking and a friendly, professional demeanor.