Guest Services Agent — Front Desk

Highgate; Exton (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent at Residence Inn Exton. The role focuses on providing attentive, courteous service from check-in to checkout, while aiming to maximize room revenue and occupancy.

Responsibilities include handling guest inquiries, managing cash policies, and staying informed about rates, packages, and promotions. A friendly, professional demeanor is essential, with strong computer skills for desk operations.

Qualifications

• Experience in a hotel or related field is preferred.
• Must be able to effectively communicate verbally and in writing with guests and staff.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Operate the Front Desk computer system and follow rate quoting scenarios.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Maintain promotions and guest programs.

Skills

Customer service

Communication

Multitasking

Attentive service

Teamwork

Education

High School diploma or equivalent

Tools

Computer experience

Job description

Highgate Hotels is seeking a Front Office Agent at Residence Inn Exton. The role focuses on providing attentive, courteous service from check-in to checkout, while aiming to maximize room revenue and occupancy.

Responsibilities include handling guest inquiries, managing cash policies, and staying informed about rates, packages, and promotions. A friendly, professional demeanor is essential, with strong computer skills for desk operations.