Guest Services Agent — Flexible Schedule & Check-In Expert

Harrisburg Fairfield Inn; Middletown Township (PA); On-site; USD 26,000 - 38,000; Full time

Job summary

Harrisburg Fairfield Inn is seeking a front desk associate to deliver warm, professional service to guests from check-in to check-out. You will process payments, provide information, and handle guest inquiries in a courteous manner.

The role requires strong communication skills, a one-year customer service background, and the ability to work weekends or holidays as needed. Bilingual English/Spanish is a plus in this community-focused hotel.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide superior guest services including check-in/check-out; process payments according to hotel requirements.
• Offer information and services to guests in a friendly, professional manner.
• Handle guest complaints ensuring guest satisfaction.
• Generate daily reports and distribute to designated departments.

Skills

Customer service

Communication

Bilingual English/Spanish

Guest relations

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Harrisburg Fairfield Inn is seeking a front desk associate to deliver warm, professional service to guests from check-in to check-out. You will process payments, provide information, and handle guest inquiries in a courteous manner.

The role requires strong communication skills, a one-year customer service background, and the ability to work weekends or holidays as needed. Bilingual English/Spanish is a plus in this community-focused hotel.