Front Desk Guest Services Specialist

Highgate; Town Center (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

Highgate Hotels seeks a Guest Service Agent for Residence Inn Houston/The Woodlands. You will greet guests, assist with check-ins/outs, and answer inquiries while upholding hotel standards and promoting guest satisfaction.

The role requires computer proficiency, a friendly demeanor, and the ability to multitask in a fast-paced environment. Flexible hours and strong communication are valued assets.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Answer guest inquiries about services, facilities and hours.
• Handle check-ins and checkouts politely and efficiently.
• Balance and prepare closing paperwork per hotel standards.
• Maintain a clean and organized workspace.
• Assist guests with safe deposit boxes.

Skills

Customer service

Multitasking

Communication

Guest relations

Education

High School diploma or equivalent

Tools

PBX console

Front desk software

Job description

Highgate Hotels seeks a Guest Service Agent for Residence Inn Houston/The Woodlands. You will greet guests, assist with check-ins/outs, and answer inquiries while upholding hotel standards and promoting guest satisfaction.

The role requires computer proficiency, a friendly demeanor, and the ability to multitask in a fast-paced environment. Flexible hours and strong communication are valued assets.