Guest Services Front Desk Associate

Springhill Suites Franklin / Cool Springs; Franklin (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Springhill Suites Franklin / Cool Springs in Franklin, TN is seeking a Guest Service Manager to oversee front desk duties, guest registrations, and revenue collection, ensuring guests enjoy a safe and welcoming stay with attentive service.

The role emphasizes maintaining property security procedures, guiding front desk staff, and delivering top-tier guest experiences in a busy hotel environment.

Qualifications

• Front desk duties experience (check-ins/check-outs/reservations).
• Strong guest service and revenue handling skills.
• Familiar with property security and fire safety procedures.

Responsibilities

• Oversee front desk operations and supervise staff as needed.
• Provide information about hotel services, facilities and local area.
• Ensure accurate guest registrations, billing and revenue collection.

Skills

Verbal communication

Active listening

Problem solving

Guest relations

Education

High School Diploma

Job description

Springhill Suites Franklin / Cool Springs in Franklin, TN is seeking a Guest Service Manager to oversee front desk duties, guest registrations, and revenue collection, ensuring guests enjoy a safe and welcoming stay with attentive service.

The role emphasizes maintaining property security procedures, guiding front desk staff, and delivering top-tier guest experiences in a busy hotel environment.