Front Desk Manager - Lead Guest Experience

Hilton Franklin Cool Springs; Franklin (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Life Insurance

401(k) with match

Growth opportunities

Travel discounts

Job summary

Hilton Franklin Cool Springs is seeking a dynamic leader to run the front desk operations in Franklin, TN, and elevate guest experiences. You’ll coach a team to deliver five-star moments, resolve guest inquiries, and maintain smooth daily operations with a friendly, can-do attitude.

Ideal candidates bring proven hospitality leadership and outstanding communication, ready to foster a welcoming atmosphere and drive memorable stays in one of Tennessee’s vibrant suburbs.

Qualifications

• Proven experience in customer service or hospitality leadership.
• Communication skills sharp enough to defuse any situation—and charm any guest.
• The ability to multitask like a circus performer, minus the chaos.
• A genuine passion for making people feel welcome.

Responsibilities

• Run the daily front desk operation like a well-oiled (and friendly) machine.
• Coach, train, and mentor your team to deliver five-star moments, every time.
• Keep guest satisfaction sky-high - because happy guests are the whole point.
• Handle inquiries and hiccups with grace, wit, and a can-do attitude.

Skills

Customer service leadership

Communication skills

Multitasking

Hospitality experience

Job description

Hilton Franklin Cool Springs is seeking a dynamic leader to run the front desk operations in Franklin, TN, and elevate guest experiences. You’ll coach a team to deliver five-star moments, resolve guest inquiries, and maintain smooth daily operations with a friendly, can-do attitude.

Ideal candidates bring proven hospitality leadership and outstanding communication, ready to foster a welcoming atmosphere and drive memorable stays in one of Tennessee’s vibrant suburbs.