Front Desk Supervisor

Hilton Franklin Cool Springs; Franklin (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Life Insurance

401(k) with match

Growth opportunities

Travel discounts

Job summary

Hilton Franklin Cool Springs is seeking a dynamic leader to run the front desk operations in Franklin, TN, and elevate guest experiences. You’ll coach a team to deliver five-star moments, resolve guest inquiries, and maintain smooth daily operations with a friendly, can-do attitude.

Ideal candidates bring proven hospitality leadership and outstanding communication, ready to foster a welcoming atmosphere and drive memorable stays in one of Tennessee’s vibrant suburbs.

Qualifications

• Proven experience in customer service or hospitality leadership.
• Communication skills sharp enough to defuse any situation—and charm any guest.
• The ability to multitask like a circus performer, minus the chaos.
• A genuine passion for making people feel welcome.

Responsibilities

• Run the daily front desk operation like a well-oiled (and friendly) machine.
• Coach, train, and mentor your team to deliver five-star moments, every time.
• Keep guest satisfaction sky-high - because happy guests are the whole point.
• Handle inquiries and hiccups with grace, wit, and a can-do attitude.

Skills

Customer service leadership

Communication skills

Multitasking

Hospitality experience

Job description

Be the Heartbeat of Hospitality in Cool Springs

Picture this: a bustling lobby in the heart of Franklin, Tennessee- one of the fastest-growing, most charming small cities in America- where Southern hospitality meets big-league energy. Now picture yourself running the show. That's the gig. That's the sizzle.

At Hilton Franklin Cool Springs, we're not just checking guests in and out- we're creating first impressions that turn into lifelong memories. And we need a natural-born leader to make sure every single one of them shines.

Why This Role Is Kind of a Big Deal

• You'll lead a crew of front desk rockstars who bring their A-game every day
• You'll be the go-to problem-solver, guest-whisperer, and team hype person
• You'll grow with us - Hilton is famous for turning great employees into great leaders
• You'll work in one of Tennessee's most vibrant suburbs, just minutes from downtown Franklin's historic square, boutique shopping, live music, and some of the best barbecue this side of the Mississippi

What You'll Own

• Run the daily front desk operation like a well-oiled (and friendly) machine
• Coach, train, and mentor your team to deliver five-star moments, every time
• Keep guest satisfaction sky-high - because happy guests are the whole point
• Handle inquiries and hiccups with grace, wit, and a can-do attitude

What You Bring to the Table

• Proven experience in customer service or hospitality leadership
• Communication skills sharp enough to defuse any situation—and charm any guest
• The ability to multitask like a circus performer, minus the chaos
• A genuine passion for making people feel welcome

The Perks That Make It Even Sweeter

• Medical, Dental, and Vision coverage
• Life and Long/Short-Term Insurance
• 401-K with company match
• Real, meaningful professional growth opportunities
• Competitive compensation based on experience
• Sweet travel discounts- because you've earned some R&R too

Franklin, Tennessee isn't just a great place to work- it's a great place to live. Rolling hills, historic charm, a thriving music scene, and a community that treats hospitality like an art form. If you're ready to lead with heart, hustle, and a whole lot of Southern charm, we want to meet you.

Source: Hospitality Online