Guest Services Front Desk Agent - Flexible Shifts

Summit Hospitality Group, Ltd.; Cary (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Vacation/Personal time for Fulltime

Insurance benefits; Medical, Dental, V

Hotel Discounts

Quarterly bonuses

Job summary

Summit Hospitality Group, Ltd. invites applications for Front Desk Agent in Cary, NC. The role entails checking guests in and out, delivering exceptional guest service in line with Marriott, Hyatt and Hilton standards, and supporting daily front desk operations.

Qualified candidates will have prior front desk/guest services experience, strong communication skills, and the ability to work a variety of shifts including weekends and evenings. Equitable benefits are offered.

Qualifications

• Front Desk experience in hospitality preferred.
• Strong communication and customer service skills.
• Ability to work under pressure with a pleasant demeanor.
• Excellent written and spoken English.

Responsibilities

• Greet guests promptly and courteously at check-in and check-out.
• Explain hotel policies and assist with local information.
• Maintain lobby area and front desk supplies, restocking as needed.
• Operate hotel computer systems for reservations and billing.
• Handle guest inquiries and resolve issues professionally.
• Attend required training and adhere to brand standards.

Job description

Summit Hospitality Group, Ltd. invites applications for Front Desk Agent in Cary, NC. The role entails checking guests in and out, delivering exceptional guest service in line with Marriott, Hyatt and Hilton standards, and supporting daily front desk operations.

Qualified candidates will have prior front desk/guest services experience, strong communication skills, and the ability to work a variety of shifts including weekends and evenings. Equitable benefits are offered.