Guest Services Concierge – Front Desk Specialist

Summit Hospitality Group, Ltd.; Wilmington (NC); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Personal time after 90 days

Insurance benefits after 90 days

Vacation time after 1 year

Job summary

Summit Hospitality Group, Ltd. in Wilmington, NC is seeking a Front Desk Agent responsible for providing outstanding guest service as per brand standards. The role involves greeting guests, handling check-ins/outs, and ensuring a clean and welcoming lobby area.

The ideal candidate should have experience in guest services, excellent communication skills, and the ability to work various shifts, including weekends. Benefits include insurance and vacation time.

Qualifications

• Front Desk or Guest Services experience preferred.
• Skilled at hotel computer operations for reservations and reports.
• Able to work flexible shifts including weekends.

Responsibilities

• Provide excellent customer service by greeting customers promptly.
• Resolve problems quickly and efficiently.
• Ensure lobby area is clean and well-maintained.

Skills

Front Desk or Guest Services experience

Ability to work under pressure

Customer service skills

Hotel computer operations

Leadership abilities

Education

High School Diploma or GED equivalent

Job description

Summit Hospitality Group, Ltd. in Wilmington, NC is seeking a Front Desk Agent responsible for providing outstanding guest service as per brand standards. The role involves greeting guests, handling check-ins/outs, and ensuring a clean and welcoming lobby area.

The ideal candidate should have experience in guest services, excellent communication skills, and the ability to work various shifts, including weekends. Benefits include insurance and vacation time.