Guest Services Front Desk Agent - Flexible Shifts

Element Atlanta Buckhead; Atlanta (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Desk Agent in Atlanta to greet guests and manage check‑in/check‑out, reservations, and guest requests with professionalism and a service‑oriented attitude.

You will maintain lobby organization, handle phone inquiries, and coordinate with guests and staff to ensure a seamless guest experience while protecting confidentiality and supporting safety procedures.

Qualifications

• At least 1 year of hospitality related experience.
• Excellent customer service and communication skills.
• Ability to work flexible shifts including holidays, nights, and weekends.

Responsibilities

• Maintain front office and lobby organization and supplies to provide a clean and enjoyable experience.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check‑in, check‑out, routing needs, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Develop a comprehensive knowledge of rates, features, amenities, and area attractions for the property and competitors.

Skills

Customer service

Communication

Phone etiquette

Job description

Peregrine Hospitality is seeking a Front Desk Agent in Atlanta to greet guests and manage check‑in/check‑out, reservations, and guest requests with professionalism and a service‑oriented attitude.

You will maintain lobby organization, handle phone inquiries, and coordinate with guests and staff to ensure a seamless guest experience while protecting confidentiality and supporting safety procedures.