Front Desk & Guest Services Specialist - Flexible Shifts

Peregrine Hospitality; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Desk Agent in Atlanta to warmly welcome guests with enthusiasm and professionalism, and to manage the front office with a businesslike demeanor. You will handle reservations, wake-up calls, check-in/check-out, and guest requests while ensuring guest privacy and security.

This role emphasizes excellent customer service, teamwork, and adherence to hotel policies, with flexibility for swing shifts and a commitment to a positive guest experience.

Qualifications

• At least 1 year of hospitality related experience
• Ability to maintain confidentiality and security of guest information
• Willingness to work flexible swing shifts

Responsibilities

• Maintain front office and lobby organization and supplies to provide a clean and enjoyable experience.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
• Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
• Follow all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.

Skills

Customer service

Telephone operations

Guest interactions

Organization

Teamwork

Job description

Peregrine Hospitality is seeking a Front Desk Agent in Atlanta to warmly welcome guests with enthusiasm and professionalism, and to manage the front office with a businesslike demeanor. You will handle reservations, wake-up calls, check-in/check-out, and guest requests while ensuring guest privacy and security.

This role emphasizes excellent customer service, teamwork, and adherence to hotel policies, with flexibility for swing shifts and a commitment to a positive guest experience.