Front Desk Agent - Art-Infused Guest Experience Lead

21c Museum Hotel; Durham (NC); On-site; USD 24,000 - 36,000; Full time

Job summary

21c Museum Hotels in Durham seeks a Front Desk Agent to welcome guests, manage check-in/out, and enhance the guest experience with informed service. You will assist guests, handle reservations, and coordinate with other hotel departments to ensure smooth operations.

The role requires English fluency, strong organizational skills, and the ability to multitask during busy periods at a boutique hotel.

Qualifications

• Experience dealing directly with the public and basic customer service skills.
• Fluent in English and able to communicate clearly in writing and speech.

Responsibilities

• Greet guests and complete check-in/check-out procedures.
• Answer questions and provide information about reservations and hotel services.
• Process payments and maintain accurate guest accounts and hotel records.

Skills

Customer service

Cash handling

Multitasking

Communication

Education

High School diploma or equivalent

Tools

Cash register

PBX system

PC

Job description

21c Museum Hotels in Durham seeks a Front Desk Agent to welcome guests, manage check-in/out, and enhance the guest experience with informed service. You will assist guests, handle reservations, and coordinate with other hotel departments to ensure smooth operations.

The role requires English fluency, strong organizational skills, and the ability to multitask during busy periods at a boutique hotel.