Flexible Front Desk Associate — Guest Experience

Durham Marriott City Center; Durham (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Durham Marriott City Center seeks a Front Desk Agent to welcome guests, handle check-ins/check-outs, and provide information about local attractions. The role requires dependable availability for flexible schedules, including weekends and holidays, and proficiency with payment processing.

Applicants should have at least a high school diploma and customer service experience; bilingual English/Spanish is a plus.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out to guests; process payments according to hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.
• Resolve discrepancies on the room status report with Housekeeping.
• Generate, print, and distribute daily reports to designated departments or personnel.

Skills

Customer service

Communication

Bilingual English/Spanish

Local knowledge

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Durham Marriott City Center seeks a Front Desk Agent to welcome guests, handle check-ins/check-outs, and provide information about local attractions. The role requires dependable availability for flexible schedules, including weekends and holidays, and proficiency with payment processing.

Applicants should have at least a high school diploma and customer service experience; bilingual English/Spanish is a plus.