Guest Services Agent - Flexible Schedule & Front Desk Expert

Courtyard by Marriott Parkside Town Commons, Cary NC; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Courtyard by Marriott Parkside Town Commons, Cary NC is seeking a Front Desk Guest Service Associate to deliver outstanding hospitality. You will handle reservations, check-ins, and check-outs with attention to accuracy and guest privacy, while coordinating with bell staff for smooth arrivals and departures.

Strong communication, computer literacy, and a calm, organized demeanor are essential. You will work closely with housekeeping and engineering to maintain a welcoming, high-standard

Qualifications

• High School diploma or GED desired, but not essential.
• Previous related experience – hospitality, front desk service - strongly preferred.
• Comfort in a computerized environment is essential.

Responsibilities

• Accurately make reservations for guests staying with hotel.
• Check guests in/out following proper steps and verify payment.
• Protect guest privacy and security (key control, ID checks).
• Coordinate with bell/driver staff for guest transport.
• Record wakeup calls and input into PBX system.
• Assist guests with billing inquiries.
• Direct guests to meeting rooms and hotel amenities.
• Stay informed on in-house and upcoming meetings.
• Exceed guest expectations through service and brand standards.
• Coordinate with Housekeeping and Engineering for guest needs.

Skills

Team communication

English literacy

Verbal communication

Composure

Attention to detail

Education

High School Diploma

Hospitality experience

Tools

Computer literacy

Job description

Courtyard by Marriott Parkside Town Commons, Cary NC is seeking a Front Desk Guest Service Associate to deliver outstanding hospitality. You will handle reservations, check-ins, and check-outs with attention to accuracy and guest privacy, while coordinating with bell staff for smooth arrivals and departures.

Strong communication, computer literacy, and a calm, organized demeanor are essential. You will work closely with housekeeping and engineering to maintain a welcoming, high-standard