Guest Experience Front Desk Agent – Growth & Benefits

Island Hospitality Management; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA/FSA plans

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits

Job summary

Island Hospitality Management is seeking a friendly Front Desk Agent to manage check-in/out, assist guests and vendors, and maintain professional service during peak hours.

The role requires strong communication, a team mindset, and the ability to stay calm in busy environments; scheduling may vary by occupancy. This on-site position offers growth opportunities through our training programs and a comprehensive benefits package.

Qualifications

• Must be a highly motivated team player with initiative.
• Ability to handle problems in the workplace and solve them as needed.
• Calm under pressure and able to work in stressful situations.
• Approachable and dedicated to providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare reports during each shift for management.

Skills

Guest service

Communication

Problem solving

Team player

Job description

Island Hospitality Management is seeking a friendly Front Desk Agent to manage check-in/out, assist guests and vendors, and maintain professional service during peak hours.

The role requires strong communication, a team mindset, and the ability to stay calm in busy environments; scheduling may vary by occupancy. This on-site position offers growth opportunities through our training programs and a comprehensive benefits package.