Guest Services Front Desk Agent

Red Cliffs Lodge Zion; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Azul Hospitality in the United States seeks a friendly front desk associate to greet guests, check in/out, handle payments, and support guests throughout their stay. You will manage reservations, upsell opportunities, and coordinate with other departments to ensure smooth experiences.

Ideal candidates have hospitality experience, strong communication, and calm, professional demeanor, with solid computer skills and attention to detail, ensuring accuracy in billing and guest satisfaction.

Qualifications

• High school or equivalent education required.
• Experience in the hospitality industry preferred.
• Experience in a front desk or customer service role preferred.

Responsibilities

• Greet and welcome guests upon arrival.
• Execute the registration and checkout process at the front desk.
• Accept payment for guests accounts at registration and checkout; maintain a house bank and deposit reports.
• Accurately handle cash transactions and balance a cash drawer.
• Acknowledge rewards members and returning guests.
• Take and manage guest bookings, upsell opportunities and inform guests of stay enhancements.
• Review arrival reports, verify VIPs, deposits and room assignments; notify other departments as needed.
• Attend all scheduled training and meetings.
• Maintain knowledge of hotel services and local attractions.

Skills

Communication skills

Leadership

Detail oriented

Computer skills

Windows OS & MS Office

Customer relations

Education

High school diploma

Tools

PMS

PBX

POS

MS Office

Job description

Azul Hospitality in the United States seeks a friendly front desk associate to greet guests, check in/out, handle payments, and support guests throughout their stay. You will manage reservations, upsell opportunities, and coordinate with other departments to ensure smooth experiences.

Ideal candidates have hospitality experience, strong communication, and calm, professional demeanor, with solid computer skills and attention to detail, ensuring accuracy in billing and guest satisfaction.