Guest Experience Concierge

Grand-Pacific-Resorts-5; Olympic Valley (CA); On-site; USD 37,000 - 45,000; Full time

Job summary

Grand Pacific Resorts is seeking a Front Desk Agent to provide exceptional guest service and support to guests, owners, supervisors, and associates. The role involves checking guests in and out, handling high volumes of calls, and coordinating with the front desk team on property operations.

Responsibilities include resolving issues with guests calmly, confirming guest details, assigning rooms, activating keys, and delivering items as needed, all while upholding company policies and maintaining

Qualifications

• Experiencing delivering high-quality guest service.
• Strong communication with guests and colleagues.
• Ability to resolve issues calmly and promptly.

Responsibilities

• Check guests/owners in and out of the resort.
• Answer a high volume of inbound calls from guests/owners.
• Communicate effectively with guests, owners, supervisors and associates.
• Resolve customer complaints and problems calmly and effectively.
• Obtain or confirm guest information, assign rooms, and activate and distribute keys.
• Assist guests with loading or unloading luggage when needed.
• Deliver guest request items to and from rooms.
• Maintain a professional and ethical demeanor at all times.
• Maintain regular attendance and adhere to company policies.

Skills

Guest service

Phone handling

Problem solving

Job description

Grand Pacific Resorts is seeking a Front Desk Agent to provide exceptional guest service and support to guests, owners, supervisors, and associates. The role involves checking guests in and out, handling high volumes of calls, and coordinating with the front desk team on property operations.

Responsibilities include resolving issues with guests calmly, confirming guest details, assigning rooms, activating keys, and delivering items as needed, all while upholding company policies and maintaining