Front Desk: Guest Experience Agent (Flexible Shifts)

Grand-Pacific-Resorts-5; Carlsbad (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Grand Pacific Resorts is seeking a Front Desk Agent to deliver warm, professional service to guests, owners and associates in person or by phone at the resort. You will manage check-ins/outs, answer questions, and resolve issues with tact.

Ideal candidates have 1+ year in hospitality, strong communication, and excellent organization, with the ability to work varied shifts including weekends and holidays. This in-person role emphasizes guest satisfaction and teamwork in a dynamic environment.

Qualifications

• Minimum 1 year of related hospitality experience preferred.
• Professional telephone etiquette required.
• Strong communication and organizational skills.

Responsibilities

• Check guests/owners in and out of the resort and answer questions.
• Provide exceptional customer service by phone or in person.
• Answer a high volume of inbound calls from guests/owners.
• Communicate effectively with guests, owners, supervisors and associates.
• Resolve complaints calmly and effectively.
• Obtain guest information, assign rooms, activate and distribute keys.
• Assist guests with loading/unloading luggage when needed.
• Deliver guest requests to rooms.
• Maintain professional conduct and regular attendance.
• Adhere to performance standards and company policies.

Skills

Professional telephone etiquette

Excellent communication

Detail oriented

Team player

Education

High school diploma or equivalent

Job description

Grand Pacific Resorts is seeking a Front Desk Agent to deliver warm, professional service to guests, owners and associates in person or by phone at the resort. You will manage check-ins/outs, answer questions, and resolve issues with tact.

Ideal candidates have 1+ year in hospitality, strong communication, and excellent organization, with the ability to work varied shifts including weekends and holidays. This in-person role emphasizes guest satisfaction and teamwork in a dynamic environment.