Guest Experience Specialist — Front Desk

Grand Pacific Resorts; San Clemente (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Grand Pacific Resorts in San Clemente Inn, San Clemente, CA 92672 is seeking a Front Desk Agent to deliver warm, professional guest services at the property. You will check guests in and out, answer questions, and ensure a smooth arrival experience.

The role requires 1+ year of hospitality experience, strong telephone etiquette, excellent communication, and the ability to work well in a diverse team. A high school diploma or equivalent is expected, with availability for varied shifts, including

Qualifications

• Must have strong customer service skills.
• Professional telephone etiquette is required.
• Excellent communication and organizational skills.

Responsibilities

• Check guests/owners in and out of the resort, answering questions.
• Meet and exceed guest/owner expectations with exceptional service.
• Answer a high volume of inbound calls from guests/owners.
• Communicate effectively with guests, owners, supervisors and associates.
• Resolve customer complaints calmly and effectively.
• Maintain a consistent, regular attendance record.

Skills

Guest service excellence

Telephone etiquette

Communication skills

Teamwork / diversity

Education

High school diploma or equivalent

Job description

Grand Pacific Resorts in San Clemente Inn, San Clemente, CA 92672 is seeking a Front Desk Agent to deliver warm, professional guest services at the property. You will check guests in and out, answer questions, and ensure a smooth arrival experience.

The role requires 1+ year of hospitality experience, strong telephone etiquette, excellent communication, and the ability to work well in a diverse team. A high school diploma or equivalent is expected, with availability for varied shifts, including