Guest Services Front Desk Agent

mcrhotels.com; Orlando (FL); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Hilton Garden Inn Orlando SeaWater in Orlando is seeking a Front Desk Agent to ensure a friendly arrival and departure, addressing guest needs quickly and hospitably. You will greet guests, assist with requests, and coordinate with team members to maintain smooth front desk operations.

The role emphasizes guest satisfaction, efficient check-in/out, and accurate information on rates and promotions, with a focus on teamwork and positive guest experiences.

Qualifications

• Experience in hospitality or guest service preferred.
• Ability to follow established policy and procedures.
• Strong communication and conflict resolution skills.

Responsibilities

• Check-in/Check-out completed efficiently.
• Maintain up-to-date knowledge of room rates and promotions.
• Greet guests warmly and use guest names when possible.
• Handle mail and messages per shift checklist.

Skills

Guest service excellence

Positive attitude

Follow guidelines

Communication skills

English proficiency

Job description

Hilton Garden Inn Orlando SeaWater in Orlando is seeking a Front Desk Agent to ensure a friendly arrival and departure, addressing guest needs quickly and hospitably. You will greet guests, assist with requests, and coordinate with team members to maintain smooth front desk operations.

The role emphasizes guest satisfaction, efficient check-in/out, and accurate information on rates and promotions, with a focus on teamwork and positive guest experiences.