Guest Experience Champion - Travel Perks & Benefits
Hilton
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Benefits offered by this job
Job summary
Hilton Orlando is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and ensure the smooth flow of arrivals. You will share knowledge of local attractions and hotel offerings to assist guests and enhance their stay.
You will also support service revenue through upselling hotel amenities and respond to guest requests with care and urgency, contributing to the renowned hospitality standard Hilton is known for worldwide.
Responsibilities
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Job description
Hilton Orlando is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and ensure the smooth flow of arrivals. You will share knowledge of local attractions and hotel offerings to assist guests and enhance their stay.
You will also support service revenue through upselling hotel amenities and respond to guest requests with care and urgency, contributing to the renowned hospitality standard Hilton is known for worldwide.
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