Front Desk Guest Experience Specialist

Home2 Suites by Hilton - near Universal Orlando; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

401(k) plan with employer match

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible spending account

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hotel discounts for you and family

Job summary

Home2 Suites by Hilton - Orlando, near Universal is seeking a friendly Guest Service Representative to join our Front Desk team. You will greet guests, handle check-in/out, manage reservations, and provide information about hotel services and local attractions from our Property Management System.

The ideal candidate brings customer service experience in hospitality, basic computing skills (Word/Excel), and a neat professional appearance.

Qualifications

• Customer service experience in a hotel setting preferred.
• High School diploma or equivalent preferred.
• Proficiency with computer systems including intranet and MS Office (Word, Excel).

Responsibilities

• Greet guests and complete check-in/check-out in the Property Management System.
• Handle cash, credit card information and hotel goods.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations by phone and update system accordingly.
• Maintain professional attire.
• Afternoon shift 3pm–11pm with weekend/holiday availability; may train for other shifts.

Skills

Customer Service

Guest relations

Communication

Education

High School diploma or equivalent

Tools

Property Management System

Intranet

Word

Excel

Job description

Home2 Suites by Hilton - Orlando, near Universal is seeking a friendly Guest Service Representative to join our Front Desk team. You will greet guests, handle check-in/out, manage reservations, and provide information about hotel services and local attractions from our Property Management System.

The ideal candidate brings customer service experience in hospitality, basic computing skills (Word/Excel), and a neat professional appearance.