Guest Experience Specialist

Hilton Garden Inn and Home2 Suites Orlando; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Hilton Garden Inn and Home2 Suites Orlando is seeking a Guest Service Agent in Orlando, FL. You will handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional, timely manner.

This role supports exceptional service aligned with brand standards, anticipates guest needs, and offers creative solutions to ensure guest satisfaction while contributing to a positive front desk experience.

Qualifications

• Friendly, professional guest interaction
• Attention to detail in billing and payments
• Ability to handle reservations and guest requests

Responsibilities

• Process check-ins and check-outs efficiently and accurately
• Secure payments and verify/adjust guest billing
• Assist guests with reservations, requests, and inquiries
• Maintain brand standards and deliver high-quality customer service

Job description

Hilton Garden Inn and Home2 Suites Orlando is seeking a Guest Service Agent in Orlando, FL. You will handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional, timely manner.

This role supports exceptional service aligned with brand standards, anticipates guest needs, and offers creative solutions to ensure guest satisfaction while contributing to a positive front desk experience.