Guest Experience Specialist - Front Desk

Lodgco Hospitality; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive potential

And more!

Job summary

Lodgco Hospitality is seeking talented and enthusiastic Front Desk Agents to support guest service operations at the Holiday Inn & Suites - International Drive S. in Orlando.

You will handle guest registrations, assist with inquiries, resolve issues, and maintain a friendly, efficient lobby experience for guests from check-in through checkout. The role requires experience in hospitality or customer service, excellent communication, and the ability to multitask in a fast-paced environment with

Qualifications

• Hotel or customer service experience is preferred.
• Satisfactory criminal background screening required.
• Valid driver’s license may be required.

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understanding of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning and maintaining areas
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes

Skills

Customer service

Communication

Computer skills

Multi-tasking

Job description

Lodgco Hospitality is seeking talented and enthusiastic Front Desk Agents to support guest service operations at the Holiday Inn & Suites - International Drive S. in Orlando.

You will handle guest registrations, assist with inquiries, resolve issues, and maintain a friendly, efficient lobby experience for guests from check-in through checkout. The role requires experience in hospitality or customer service, excellent communication, and the ability to multitask in a fast-paced environment with