Guest Services Front Desk Agent

Tandem Hospitality Group; New Orleans (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

Tandem Hospitality Group in New Orleans, LA, is seeking a Front Desk Agent to provide exceptional guest services, manage registrations, check-ins, and check-outs, and support concierge services. This role requires accurate daily accounting, strong communication, and a friendly, professional demeanor.

Responsibilities include answering calls, maintaining guest records, and coordinating with departments to ensure top-notch guest experiences.

Qualifications

• High school diploma or equivalent; six months to one year related experience and/or training.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to operate the Property Management System, capture email, and use the PBX system.
• Stand, walk, and communicate as part of daily duties; lift up to 25 pounds occasionally.

Responsibilities

• Provide high level of customer service to guests.
• Check-in and check-out guests in a confident, professional manner.
• Answer phone calls promptly with complete and accurate information.
• Balance daily shift bank and verify cash, checks, and card transactions.
• Assist with Concierge services and knowledge of local area and events.
• Follow credit policies and handle lost and found reports.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Customer service

Professional communication

Concierge knowledge

Cash handling

PBX operations

Hospitality standards

Education

High school diploma or equivalent

Tools

Property Management System

PBX system

Job description

Tandem Hospitality Group in New Orleans, LA, is seeking a Front Desk Agent to provide exceptional guest services, manage registrations, check-ins, and check-outs, and support concierge services. This role requires accurate daily accounting, strong communication, and a friendly, professional demeanor.

Responsibilities include answering calls, maintaining guest records, and coordinating with departments to ensure top-notch guest experiences.