Guest Experience Specialist - Front Desk

Tandem Hospitality Group LLC; New Orleans (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Tandem Hospitality Group LLC is seeking a Front Desk Agent for Hotel Indigo New Orleans. The role focuses on guest registration and checkout, PBX operations, mail and message service, and daily cash handling with accuracy.

Responsibilities include ensuring professional guest interactions, room assignments, phone assistance, and loss prevention processes, while coordinating with other departments to maximize guest satisfaction at the Hotel Indigo New Orleans location.

Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
• The employee must occasionally lift and/or move up to 25 pounds.

Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
• Performs other duties as assigned, requested or deemed necessary by management

Skills

Customer service

Communication

Cash handling

Education

High school diploma

Tools

Property Management System

PBX system

Job description

Tandem Hospitality Group LLC is seeking a Front Desk Agent for Hotel Indigo New Orleans. The role focuses on guest registration and checkout, PBX operations, mail and message service, and daily cash handling with accuracy.

Responsibilities include ensuring professional guest interactions, room assignments, phone assistance, and loss prevention processes, while coordinating with other departments to maximize guest satisfaction at the Hotel Indigo New Orleans location.