Front Desk Experience Specialist

Springhill Suites Elizabethtown; Elizabethtown (KY); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Critical Illness Insurance

Hospital Insurance

FSA

401(k) with company match

Travel Discounts

Employee Referral Bonuses

Telehealth (MDLIVE)

Daily Pay via ZayZoon

Welcoming team-driven workplace

Job summary

Springhill Suites Elizabethtown is looking for a Front Desk Agent to warmly greet guests during check-in and check-out, verify billing, and provide accurate room information. You will handle reservations, assist guests with special requests, and promote local area recommendations in a friendly, professional manner.

Join our award-winning hospitality team and contribute to an outstanding guest experience while building relationships with guests and groups in a supportive environment.

Qualifications

• Guest service experience preferred or related hospitality experience.
• Strong attention to detail and accuracy in handling billing.
• Excellent written and verbal communication skills.
• Team player with a positive, professional attitude.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly during check-in and check-out.
• Complete guest registrations and verify billing.
• Confirm guest information, room rates, and preferences.
• Code electronic room keys and manage reservations.
• Address guest questions and resolve concerns to ensure satisfaction.
• Deliver high standards of service and proactive guest assistance.
• Build relationships with guests and provide local area information.

Skills

Guest service

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking

Job description

Springhill Suites Elizabethtown is looking for a Front Desk Agent to warmly greet guests during check-in and check-out, verify billing, and provide accurate room information. You will handle reservations, assist guests with special requests, and promote local area recommendations in a friendly, professional manner.

Join our award-winning hospitality team and contribute to an outstanding guest experience while building relationships with guests and groups in a supportive environment.