Guest Services: Flexible Scheduling & Growth

Drury Hotels Company; Franklin (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Quarterly bonus up to $3,200

Paid time off

Hotel discounts

Free room nights

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Job summary

Drury Inn & Suites in Franklin, Ohio is seeking a friendly Guest Service Agent to warmly welcome guests, check them in and out, and promote hotel programs. You will maintain accurate guest records, handle cash, and help resolve guest questions with a courteous, professional demeanor.

The role includes assisting with breakfast and Kickback service, supporting room readiness, and contributing to a positive guest experience with a strong service mindset.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Ability to speak and receive direction (written and verbal) in English.
• Familiarity with handling money and basic office tasks.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.

Skills

Customer service

Multitasking

Cash handling

English language

Job description

Drury Inn & Suites in Franklin, Ohio is seeking a friendly Guest Service Agent to warmly welcome guests, check them in and out, and promote hotel programs. You will maintain accurate guest records, handle cash, and help resolve guest questions with a courteous, professional demeanor.

The role includes assisting with breakfast and Kickback service, supporting room readiness, and contributing to a positive guest experience with a strong service mindset.