Front Desk & Guest Experience Specialist

LE0103 Drury Hotels Company LLC; Ohio; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Hotel discounts and free room nights

Career growth and development programs

401(k) plan

Job summary

Drury Inn & Suites in Franklin, Ohio seeks a friendly front desk Associate to warmly welcome guests, check them in and out, and promote hotel programs. You will support breakfast and Kickback service, handle guest records and cash, and contribute to a high standard of hospitality.

This role emphasizes integrity, service, and teamwork within the Drury family across 150 hotels. The position offers a supportive environment with opportunities for career growth and employee wellness benefits,

Qualifications

• Warm, friendly demeanor when interacting with guests and colleagues.
• Ability to handle money, make change, and operate basic office equipment.
• Strong attention to detail in a fast-paced front desk environment.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Promote hotel programs and manage guest records and reservations.
• Handle cash and assist with breakfast and Kickback service as needed.
• Maintain guest satisfaction and resolve issues promptly.
• Represent the Drury culture with integrity and hospitality.

Skills

Warm demeanor

Attention to detail

Cash handling

English proficiency

Independent work

Job description

Drury Inn & Suites in Franklin, Ohio seeks a friendly front desk Associate to warmly welcome guests, check them in and out, and promote hotel programs. You will support breakfast and Kickback service, handle guest records and cash, and contribute to a high standard of hospitality.

This role emphasizes integrity, service, and teamwork within the Drury family across 150 hotels. The position offers a supportive environment with opportunities for career growth and employee wellness benefits,