Guest Experience Front Desk Agent | Flexible Scheduling

Drury Hotels Company; Findlay (OH); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts and free room nights

Paid time off

Company-matched 401(k)

Mentorship and development programs

Job summary

Drury Hotels is seeking a friendly Guest Service Agent at our Findlay location to welcome guests, assist with check-in and check-out, and promote our programs. You will respond to guest needs with warmth, efficiency, and professionalism, ensuring every stay starts and ends with exceptional service.

Key responsibilities include cash handling, maintaining guest records, coordinating breakfast service, and supporting the Kickback program.

Qualifications

• English proficiency required
• Experience handling money and giving change
• Ability to work alone as scheduled
• Calm, friendly and professional demeanor
• Strong attention to detail and multitasking

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk tasks: checking guests in and out, promoting programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

English proficiency

Cash handling

Attention to detail

Multitasking

Customer service

Friendly demeanor

Tools

Office machines

Job description

Drury Hotels is seeking a friendly Guest Service Agent at our Findlay location to welcome guests, assist with check-in and check-out, and promote our programs. You will respond to guest needs with warmth, efficiency, and professionalism, ensuring every stay starts and ends with exceptional service.

Key responsibilities include cash handling, maintaining guest records, coordinating breakfast service, and supporting the Kickback program.